Returns & Refunds
At Soft Haven, we offer a 30-day return policy. If you're not satisfied with your purchase, you can return or exchange your item within 30 days of receiving it. Items must be in their original, unused condition with packaging intact. We reserve the right to refuse returns that do not meet these conditions. If your item arrives damaged, please contact us at softhavenbusiness@gmail.com with a photo of the product, and we’ll process a refund or replacement within 2 business days. Be aware that if it has been longer than 30 days since purchasing the item we will no longer be able to issue you a refund.