Shipping & Delivery
Processing Time
All orders are processed within 1-3 business days. You will receive an email once your order has been processed and is ready for shipping.
Shipping Time
Shipping times depend on your location and typically take 10-12 business days. Delivery times may vary based on the carrier and your location.
Shipping Costs
Shipping costs vary depending on your location and the weight of your order. Exact costs will be calculated at checkout.
Order Tracking
Once your order has shipped, we will send you a tracking number via email. Use this to track your package and get updates on its status.
Delays
Occasionally, shipping may take longer due to factors outside our control, such as customs delays or holidays. If your order takes longer than expected, please contact us at softhavenbusinessuk@gmail.com
Customs and Import Duties
For international orders, customs and duties may apply. These fees are your responsibility and vary by country. Be sure to check with your local customs office for more information.
Lost or Stolen Packages
We are not responsible for lost or stolen packages. If your tracking shows the package has been delivered but you cannot locate it, please contact the shipping carrier directly. However if they do not get back to you or the item is permanently lost we will issue a full refund after 20 full business days have past of you not receiving the item
All orders are processed within 1-3 business days. You will receive an email once your order has been processed and is ready for shipping.
Shipping Time
Shipping times depend on your location and typically take 10-12 business days. Delivery times may vary based on the carrier and your location.
Shipping Costs
Shipping costs vary depending on your location and the weight of your order. Exact costs will be calculated at checkout.
Order Tracking
Once your order has shipped, we will send you a tracking number via email. Use this to track your package and get updates on its status.
Delays
Occasionally, shipping may take longer due to factors outside our control, such as customs delays or holidays. If your order takes longer than expected, please contact us at softhavenbusinessuk@gmail.com
Customs and Import Duties
For international orders, customs and duties may apply. These fees are your responsibility and vary by country. Be sure to check with your local customs office for more information.
Lost or Stolen Packages
We are not responsible for lost or stolen packages. If your tracking shows the package has been delivered but you cannot locate it, please contact the shipping carrier directly. However if they do not get back to you or the item is permanently lost we will issue a full refund after 20 full business days have past of you not receiving the item